Unveiling the Secret Sauce: The Sun Design Remodeling Experience

by | Feb 12, 2024 | Blog

The “secret sauce” is that element, or combination of elements, that sets a company apart from its competitors and is the heart and soul of its success. Unlocking the secret sauce is a rare feat for most companies, but at Sun Design Remodeling, it is the very essence that transforms the mundane into the extraordinary, for both our team and our valued clients.

Picture this: amidst the typical chaos of remodeling, our clients will enjoy an unparalleled experience. How? Well, our teams are never complacent or content to simply hit the bottom line. They truly relish their work, and the camaraderie that comes with it, which motivates them to go above and beyond for each client.

Discovering our essence and allowing it to shape Sun Design’s culture, is what has earned us the esteemed title of Best Places to Work in Virginia, a project from Virginia Business Magazine and Best Companies Group. As well as an array of Design Awards, Customer Service accolades, and a symphony of online testimonials that echo the satisfaction of our clients. The crescendo? A client net promoter score (which is a client experience metric that measures client loyalty and satisfaction) soaring beyond 85% – truly remarkable!

In a world bombarded by challenges, especially since the onset of Covid, our collaborative dynamics have undergone a metamorphosis. Yet, we persevere, relentlessly striving to focus on the essence that has consistently made our secret sauce so delectable.

So, what is the secret recipe? It’s simple, profoundly human, and immensely impactful: Charity, Truth, and Fun.

Truth forms the bedrock, demanding an environment that is steeped in trust, fostering healthy conflict, encouraging questioning, and placing the responsibility to prove the cause first before any solution takes root.

Fun, often underestimated, plays a pivotal role. Amidst our hard work, we embrace cheerfulness, positivity, and a hint of goofiness when needed. The only rule? It must be all-inclusive, uniting us in a shared joy.

At the pinnacle of our endeavor stands Charity – a compelling force that, when practiced in our everyday lives, will inspire kindness, true caring, and heroism in the small things we do for others.

This three-fold ethos cascades seamlessly from our team to our trades, and ultimately reaches our clients and their families. We take pride in being recognized one of the Best Places to Work in Virginia because it is not simply an acknowledgement of corporate proficiency, it is a testament to how we communicate – with Charity, Truth, and a dash of fun.

So, step into the world of Sun Design Remodeling, where the secret sauce isn’t just a process, but a commitment to creating extraordinary experiences, one project at a time.

 


About the Author:

  Bob joined Sun Design in the summer of 1993. He’s done it all at the company – from selling and designing his own projects to managing the sales and design team, to where he is today as President and co-owner – managing all company operations. For more than 10 years, Bob served on the National Association of the Remodeling Industry (NARI) board of directors; he was chair of strategic planning from 2002-2004. He was the local metro DC NARI chapter president from 2000-2002. In recognition of his efforts he has received many awards including numerous President’s Awards from NARI andthe Hall of Fame Award from the local NARI chapter. He has also been featured in the media – on the cover of a number of industry magazines and in many news articles over the years to include, but not limited to, the Washington Business Journal and The Washington Post as an innovative leader in company culture.

“I always keep an open mind to new ideas and finding ways to implement them. Sun Design is an organization that harnesses the talent of its team of innovative people and pours their heart into taking care of client needs. That’s why I love working here – we are always looking for ways to improve; all the while stopping to celebrate the success we have along the way.” says Bob.

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Testimonials

 

 

We were thrilled with the work performed by Sun Design. We had used a different contractor to build a porch and it was an awful experience with long delays, so we were cautious. The Sun Design team listened to all our needs, presented multiple options to meet those needs at different price points, and delivered on time and on budget for our first floor renovation. They are exceptional at communicating with their clients on what to expect during each stage of the journey and carry our strongest recommendation.

Brendan Mahon

 

 

10/10 would highly recommend Sun Design. We found our kitchen layout was too small and wasn't working for us. We told Sun Design what our issues were and what was important to us, and their amazing design team created the kitchen of our dreams. It turned into a whole first floor transformation, moving kitchen, dining room, and living room around to a configuration that worked best for us.

Ashley Norman

 

 

I am a HUGE fan of Sun Design! The first time that we worked with them was over 15 years ago. We were ready to have a deck built, but not just any deck, and of course, Jeremy was the designer at that time and I remember how he went about designing it so that it looked like "part of the house" - It is beautiful. We recently refurbished it, and it looks absolutely beautiful!

Josie Zamolyi Caldwell

 

 

Sun Design transformed our "cookie cutter" house into a spectacular, unique home. Working with Ericka was a delight - her confidence and fun personality made the process enjoyable. Ours was a complete remodel - kitchen, family room, powder room, upstairs bathrooms, and some primary bedroom work. We loved working with Sun Design so much that we will be working with them again in the future when we are ready for an addition that will add a garage and in-law suite. Highly recommend!

Patti Ahlstrom

 

 

SunDesign came up with a creative design for our screened-in porch that beautifully fits into our existing landscape. Project was executed on budget and their craftsmanship is superb. Their responsiveness to a warranty issue we had with the door was immediately addressed. We highly recommend SunDesign — their teams are awesome to work with.

Gisela Ulmschneider

 

 

We had a fairly big project to build out part of our house. Sun Design has done a phenomenal job so far. We are getting close to complete. The design process was very collaborative and the execution of the build has gone well so far. Every part of the experience has been top quality and the team we are working with is amazing. The team is expensive but they are able to walk you through where every cent goes and why and they will look at different options to try to help reduce cost. They are well worth every penny. I would want to use Sun Design for any future projects and I highly recommend them.

Jen Navarro

 

 

Maryam and Jeff from Sun Design home care department are great to work with. Maryam is very responsive and attentive to all my inquiries. Jeff is my to go guy whenever I need work or maintenance in my property, very professional and thorough with his work. I have been a satisfied customer for 2 years now.

Brigitte Siegall

 

 

Sun Design handled the renovation of our large basement several years ago. We finished our laundry room and added two walls of built in cabinets, reconfigured a storage room and run-down kitchen into a guest room and sitting area, and finished a large rec room. Everything was redone - the floors, walls, ceilings, electrical work, etc. Sun Design did a terrific job - the rooms look wonderful. Our house was built in 1962 and we had a number of glitches along the way. But Sun Design made sure that, at the end, everything looked and worked properly. I highly recommend them.

Susan Louis

 

 

I have been working with Sun Design for over 15 years. They are a great company to work with, very friendly and professional staff. They are very clean, responsive, respectful of your property and I have nothing but the great things to say about Sun Design.

Goran Zukic

 

 

This review is to introduce you to Sun Design services and to recommend them for your next project. We used Sun Design for a deck – sunroom redesign, and the end result exceeded our expectations. Sun Design is easy to work with, thinks creatively, and effectively communicates ideas to enhance projects, and thus Sun Design has my highest endorsement. The staff is knowledgeable, courteous, and friendly. They truly care about every aspect of the projects they do. They arrive on time and leave the place spotless when the work has been completed.

H. Milton Richardson

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