The “secret sauce” is that element, or combination of elements, that sets a company apart from its competitors and is the heart and soul of its success. Unlocking the secret sauce is a rare feat for most companies, but at Sun Design Remodeling, it is the very essence that transforms the mundane into the extraordinary, for both our team and our valued clients.
Picture this: amidst the typical chaos of remodeling, our clients will enjoy an unparalleled experience. How? Well, our teams are never complacent or content to simply hit the bottom line. They truly relish their work, and the camaraderie that comes with it, which motivates them to go above and beyond for each client.
Discovering our essence and allowing it to shape Sun Design’s culture, is what has earned us the esteemed title of Best Places to Work in Virginia, a project from Virginia Business Magazine and Best Companies Group. As well as an array of Design Awards, Customer Service accolades, and a symphony of online testimonials that echo the satisfaction of our clients. The crescendo? A client net promoter score (which is a client experience metric that measures client loyalty and satisfaction) soaring beyond 85% – truly remarkable!
In a world bombarded by challenges, especially since the onset of Covid, our collaborative dynamics have undergone a metamorphosis. Yet, we persevere, relentlessly striving to focus on the essence that has consistently made our secret sauce so delectable.
So, what is the secret recipe? It’s simple, profoundly human, and immensely impactful: Charity, Truth, and Fun.
Truth forms the bedrock, demanding an environment that is steeped in trust, fostering healthy conflict, encouraging questioning, and placing the responsibility to prove the cause first before any solution takes root.
Fun, often underestimated, plays a pivotal role. Amidst our hard work, we embrace cheerfulness, positivity, and a hint of goofiness when needed. The only rule? It must be all-inclusive, uniting us in a shared joy.
At the pinnacle of our endeavor stands Charity – a compelling force that, when practiced in our everyday lives, will inspire kindness, true caring, and heroism in the small things we do for others.
This three-fold ethos cascades seamlessly from our team to our trades, and ultimately reaches our clients and their families. We take pride in being recognized one of the Best Places to Work in Virginia because it is not simply an acknowledgement of corporate proficiency, it is a testament to how we communicate – with Charity, Truth, and a dash of fun.
So, step into the world of Sun Design Remodeling, where the secret sauce isn’t just a process, but a commitment to creating extraordinary experiences, one project at a time.
About the Author:
Bob joined Sun Design in the summer of 1993. He’s done it all at the company – from selling and designing his own projects to managing the sales and design team, to where he is today as President and co-owner – managing all company operations. For more than 10 years, Bob served on the National Association of the Remodeling Industry (NARI) board of directors; he was chair of strategic planning from 2002-2004. He was the local metro DC NARI chapter president from 2000-2002. In recognition of his efforts he has received many awards including numerous President’s Awards from NARI andthe Hall of Fame Award from the local NARI chapter. He has also been featured in the media – on the cover of a number of industry magazines and in many news articles over the years to include, but not limited to, the Washington Business Journal and The Washington Post as an innovative leader in company culture.
“I always keep an open mind to new ideas and finding ways to implement them. Sun Design is an organization that harnesses the talent of its team of innovative people and pours their heart into taking care of client needs. That’s why I love working here – we are always looking for ways to improve; all the while stopping to celebrate the success we have along the way.” says Bob.