Trust: The Team Went To Bat For Us

by | Feb 10, 2017 | Blog, Trust

It started with a front porch.  For Martha the outdoors brings a vibrancy and connection that can’t be achieved within four walls. Her backyard is a collage of bird feeders, water fountains and greenery.  Birds can be seen fluffing their feathers in the pools of water and competing for a space at one of the feeder’s pegs.

The front of her house was flat in comparison.  They desired a space to sit and enjoy nature with friends.  “We looked at multiple remodelers. It was at the Dulles Expo Center that we first learned about Sun Design.  We connected really well with Jon Benson who ended up eventually designing our project.  We were really impressed with Sun Design’s customer service and quality of work,” says Martha.

Martha also shared, “Sun Design approached our project like an engineer would, and being engineers ourselves we understood right away the technicality and value of the work Sun Design provides.”  What the clients didn’t expect was to fall in love with the Sun Design process.

“We got a weekly report on how our job was coming along.  There was a mid-job huddle [a gathering of the clients’ entire work-team to evaluate progress of the project]; a schedule posted in our house for who was coming when and what was going to get done.  We were really impressed!  They really worked with us to meet our needs, cleaned up after themselves, and respected the house as if it were their own they were remodeling.”

The family was so delighted with how the front porch was going that they signed a contract during production to redo their two upstairs bathrooms.  Two years later, they opened their kitchen to the dining room for a more open floor plan – and just recently finished the rear screened porch.

When asked what advice they’d give to someone looking to remodel their home the client responded, “Stay involved and expect things to change.  Things are going to happen along the way, be prepared for it.” The easiest example for them to cite was their kitchen cooktop.

They opted to purchase their appliances directly, and when their order came in, they noticed immediately that the cooktop was wrong.  “It was a struggle.” The client reflected.  Yet, throughout the back-and-forth negotiations with the appliance manufacturer’s customer service department, the Sun Design team was supportive and even provided additional information critical to the resolution of the problem. The result? The cooktop they wanted.  Martha commented, “Even though we were the ones who purchased the cooktop, the Sun Design team went to bat for us with both the representative and the manufacturer.  They really put their reputation on the line and helped us win this struggle.”

“Do your research”, the client reiterated. “Go with a design-build firm. For us, Sun Design was upfront, honest, and transparent about their process and their pricing. We knew it was worth the value.” In closing Martha added, “Having the Sun Design team over was like having an old friend over.  When Sun Design says they’re building relationships – they really are.”

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We were thrilled with the work performed by Sun Design. We had used a different contractor to build a porch and it was an awful experience with long delays, so we were cautious. The Sun Design team listened to all our needs, presented multiple options to meet those needs at different price points, and delivered on time and on budget for our first floor renovation. They are exceptional at communicating with their clients on what to expect during each stage of the journey and carry our strongest recommendation.

Brendan Mahon



10/10 would highly recommend Sun Design. We found our kitchen layout was too small and wasn't working for us. We told Sun Design what our issues were and what was important to us, and their amazing design team created the kitchen of our dreams. It turned into a whole first floor transformation, moving kitchen, dining room, and living room around to a configuration that worked best for us.

Ashley Norman



I am a HUGE fan of Sun Design! The first time that we worked with them was over 15 years ago. We were ready to have a deck built, but not just any deck, and of course, Jeremy was the designer at that time and I remember how he went about designing it so that it looked like "part of the house" - It is beautiful. We recently refurbished it, and it looks absolutely beautiful!

Josie Zamolyi Caldwell



Sun Design transformed our "cookie cutter" house into a spectacular, unique home. Working with Ericka was a delight - her confidence and fun personality made the process enjoyable. Ours was a complete remodel - kitchen, family room, powder room, upstairs bathrooms, and some primary bedroom work. We loved working with Sun Design so much that we will be working with them again in the future when we are ready for an addition that will add a garage and in-law suite. Highly recommend!

Patti Ahlstrom



SunDesign came up with a creative design for our screened-in porch that beautifully fits into our existing landscape. Project was executed on budget and their craftsmanship is superb. Their responsiveness to a warranty issue we had with the door was immediately addressed. We highly recommend SunDesign — their teams are awesome to work with.

Gisela Ulmschneider



We had a fairly big project to build out part of our house. Sun Design has done a phenomenal job so far. We are getting close to complete. The design process was very collaborative and the execution of the build has gone well so far. Every part of the experience has been top quality and the team we are working with is amazing. The team is expensive but they are able to walk you through where every cent goes and why and they will look at different options to try to help reduce cost. They are well worth every penny. I would want to use Sun Design for any future projects and I highly recommend them.

Jen Navarro



Maryam and Jeff from Sun Design home care department are great to work with. Maryam is very responsive and attentive to all my inquiries. Jeff is my to go guy whenever I need work or maintenance in my property, very professional and thorough with his work. I have been a satisfied customer for 2 years now.

Brigitte Siegall



Sun Design handled the renovation of our large basement several years ago. We finished our laundry room and added two walls of built in cabinets, reconfigured a storage room and run-down kitchen into a guest room and sitting area, and finished a large rec room. Everything was redone - the floors, walls, ceilings, electrical work, etc. Sun Design did a terrific job - the rooms look wonderful. Our house was built in 1962 and we had a number of glitches along the way. But Sun Design made sure that, at the end, everything looked and worked properly. I highly recommend them.

Susan Louis



I have been working with Sun Design for over 15 years. They are a great company to work with, very friendly and professional staff. They are very clean, responsive, respectful of your property and I have nothing but the great things to say about Sun Design.

Goran Zukic



This review is to introduce you to Sun Design services and to recommend them for your next project. We used Sun Design for a deck – sunroom redesign, and the end result exceeded our expectations. Sun Design is easy to work with, thinks creatively, and effectively communicates ideas to enhance projects, and thus Sun Design has my highest endorsement. The staff is knowledgeable, courteous, and friendly. They truly care about every aspect of the projects they do. They arrive on time and leave the place spotless when the work has been completed.

H. Milton Richardson

Our experience with Sun Design has been nothing short of wonderful. From our initial meeting with Craig to working closely with Morgan & Emily, every stage of the design process has been refreshingly easy despite the fact that our kitchen restructure was complex. With thoughtful consideration to our 124-year-old home, Sun Design presented plans that maintained the character of our farmhouse & resolved issues with functionality & form— all while respecting our desired budget & overall objective.

Sarah & Erkan Orman

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